Q&A

Q: How do I find the right size for my sneakers? A: To find the perfect size, we recommend using our size chart available on each product page. This chart provides information on measurements and conversions to help you choose the right fit.

Q: What is your return policy? A: We offer a hassle-free return policy within 15 days of purchase. Just make sure the sneakers are in their original condition with all tags attached. Visit our Returns page for more details.

Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier.

Q: Are your sneakers authentic? A: Yes, all our sneakers are 100% authentic. We source our products directly from authorized retailers and reputable suppliers to ensure the highest quality and authenticity.

Q: Can I cancel or modify my order after it's placed? A: Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before completing the purchase.

Q: Do you offer international shipping? A: Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping page for more information.

Q: How do I clean and care for my sneakers? A: We recommend following the care instructions provided by the manufacturer. In general, avoid machine washing and use a mild detergent for spot cleaning. Always check the specific care guidelines for your particular sneakers.

Q: What payment methods do you accept? A: We accept a variety of payment methods, including credit/debit cards, PayPal, Afterpay, and other secure payment options. You can find the full list during the checkout process.

Q: How can I contact customer support? A: For any inquiries or assistance, please contact our customer support team through the "Contact Us" page on our website. We aim to respond to all queries within 24 hours.